I Can't Access My Registered Phone Number
If you no longer have access to the phone number you used to register (lost phone, changed number, etc.), contact our support team.
How to Get Help
Email support@firstlinevip.com with:
- Your old phone number (the one you registered with)
- Your new phone number (if you have one)
- Proof of identity:
- Your name as registered in Firstline
- Email address linked to account
- Recent restaurant visits (dates, restaurant names)
What We Can Do
Our team will verify your identity and help you:
- Recover access to your account
- Transfer your account to a new phone number
- Retrieve your points balance
Response Time
We aim to respond within 24-48 hours.